DREAMLINER SERVICE NOT OFFERED

WE BOOKED THE DREAMLINER SERVICES FRM DURBAN TO JOHANNESBURG FOR A VIP OF OURS FOR THE EXPERIENCE FOR TRAVEL ON SUNDAY 26 JULY 2015 AT 10PM. WHEN SHE GOT THERE, THE DREAMLINER WAS NOT THERE AND THEY WERE GIVEN AN ORDINARY MEDIOCRE COACH . THE PASSENGERS WHERE TOLD THAT THEY WILL BE REFUNDED WITHOUT ANY EXPLANATION WHY THE DREAMLINER SERVICE WAS NOT THERE. WHY ARE WE FALLING FOR FALSE ADVERTISING? WHY DID THEY WAIT TILL BOARDING TIME FOR THEM TO TELL THE PASSENGERS THAT THE SERVICE WAS NOT AVAILABLE FOR THE DAY? WHAT OPTION DID THE PASSENGERS HAVE BUT TO ACCEPT WHAT WAS ON OFFER? WHY NO BACKUP?