Dreamliner? NO!

I paid extra money for the Greyhound Dreamliner instead of a normal bus to Cape Town that I got on last night. Firstly the bus was 3 hours late, since entering this bus, the one driver has mostly only been rude and shouting at passengers. None of the advertise Facilities are working in this bus-no TV, USB not working to charge phones, no WiFi and the air conditioning is more off than on. This morning we stopped at Beaufort West, and passangers got off the bus. We left and after a while, the bus pulled over on the side of the road and we were left sitting in an oven with no air on wondering what the problem was as we are not given any feedback. After a while the driver came shouting again about passengers that were left back at the garage in Beaufort West. We still sat in the hot bus before we departed. Then the bus trailer (not your fault), but we were again left to sit in a baking bus with no aircon on for how long while the driver's were sorting the problem out. Therafter the nice driver was left behind and we departed again on our way to Cape Town. After a while, the bus turned around with back to Beaufort West with no reason given to us. When we got closer to Beaufort West a passenger went to ask what the problem was and only then were we informed that we turned back to go to the police station to report the accident. We sat there for a long while as well but atleast we were allowed to get out of the hot bus. We are now over 5 hours late to our destination. This is the worst service and experience I've ever had on any bus service and the worst thing is that my return ticket is already booked and paid for-for what???? Another horrible experience