Don't use Greyhound.

Do not ever is greyhound dreamliner as you do not get what you pay for and when you complain they take almost 3 weeks to revert back to you and then basically tell you you are lying. I booked a ticket for my 71 year old mother in a luxury seat 1C. When she got on the bus she was rudely told to go sit in row 4 as some other young guy was sitting on her seat. She informed me and I phoned their 24 hour line at 24:00 at night. I was informed that they would contact the driver to correct the situation. I didn't have contact with my mother until 06:00 as she didn't want to bother me. At 6h00 she told me no one came to offer her 'n different seat or to apologise. She told me how sore her body was from the uncomfortable seat and I decided to drive to George to pick her up instead of wait for her to reach Mosselbay. Greyhound came back to me today saying the bus driver offered her seat 1a and she declined it. Really?? Would my mother sit the whole night in an uncomfortable position and decline a much more comfortable seat after I complained. She even told me about the guy that actually sat at 1a and how comfortable he was and that she had a discussion with him, so how could the driver have offered her an occupied seat. So greyhound is saying we are lying and is now willing to refund us R150. Really? I had to send about 4 emails and probably 4 Facebook messenger messages to get this response from them.