DON'T EVER USE GREYHOUND/CITILINER

On the 04th of January 2023 on Pretoria station the bus was supposed to leave at 16:30 Wednesday, instead the bus was late without any explanation and they left at 17:30 to Johannesburg station. On Johannesburg they only left at 21:15, again without any explanation or any communication. My grandmother of 83 and father with parkinsons had to sit on their own luggage for the whole time waiting while your busses were late. And had to endure the smell of urine the whole time. After enquiring with security they assured my mother that Greyhound were on their way. The bus then came to Kimberly 05:00am Thursday morning and weren't able to go any further. A mechanic then came to fix the bus and at 11:00 on Thursday morning they were on their way again. Almost to Victoria West the bus broke down, again after more or less 40 kilometers of the bus having trouble barely moving. In Victoria West there came another bus that took them to Beaufort West. City Liner then took them to Worcester where they were supposed to be at 10:20 on Thursday morning but only arrived on Friday morning 03:30 also dropped them off at a dangerous space were Worcester mall security luckily took them to safety.

Faults that weren't as advertised on your website or other complaints : 1. Time of bus not being on time 2. Tv and air conditioning not working 3. No communication or information were given when needed - Only after asking 4. Toilet not having water - Bus personal said that they weren't allowed to use the toilet. 5. No wifi on bus, so mostly they had little to no signal letting us know where they were and if they were still safe. 6. Bus personal were very unfriendly, unprofessional and rude. 7. Bus is very unhygienic - A ****roach nest 8. No bag for any ******* to throw away. 9. Seats were broken and not up to standards 10. Personal had no uniforms so they didn't know who to ask anything. 11. Bus personal only gave the passengers a 10 minute break when stopping for gas or some reason. After waiting for hours for your services each time, they only got to choose between the toilet and or getting something to eat. Which I feel are very unreasonable. 12. The cellphone charging ports were also out of order, having flat batteries and not able to let the family know if they were still safe and or standing next to the road again. 13. Due to a fear for my family's health and safety we had to book an alternative for my family's safe return to Pretoria in the 28th of January and will no longer be using your services. We had to spend an extra R4,000.00 to make sure for my family's safe return. Therefore I am requesting my money back for the poor services received and that everything were not as advertised like in your website and that we will not be recommending any of your services again. I just feel sorry for the woman who fell on the bus and her children who also had to endure this terrible experience. And the other passengers who wanted to protest, I sure hope every person are refunded as well. I have been in contact with them via email and still no refund. It's already been 5 months and feedback is really poor !!