Dissapointed

Please see reference number..: GHAGCMH I logged several calls with the bookings call centre. And believe all calls are recorded. No agent returned my calls as promised. We were at the busstop early at 15:30 , called to trace the bus as it was not on time. It was delayed by 40 minutes. When the bus arived we approached and i were already standing next to the bus. One of the drivers jumped out running to the shop. My husband asked him is it the bus to Mosselbay. He replyed yes im coming. We stood and waited for him to return to open up and load our luggage and open up for us to get onto the bus. He went pass us got onto the bus and the bus took off. I made several calls there after spoke to a Malcome and after that to a Felecia. They promised to return my call but that did not happen. The Engen garage do have cctv footage of this incident. Several emails send to customer care. NO RESPONSE