Disrespectful and low quality with poor hygiene

My experience with Intercape bus travel from Jhb to Cape Town has been the worst, We boarded to Cape Town in Johannesburg on the 18/0/2024 at 13:00 PM, we traveled and the bus(DK18BW GP) broke down a few hours into our journey which is not that big of an issue because safety is first priority and it drove till the nearest filling station(Three Sisters filling Station).

A mechanic was called and we were informed he was to respond within the next 15-20 min, he got there after an hour and still took like three hours to give an actual assessment! During this time one rude driver assistant kept on yelling foul comments. People were in panic mode and I asked him why is he not giving direction as to what is to happen and he simply said that is not his job.

Two bus crafters which were not comfortable were sent to our rescue, the driver assistant did not care if our luggage was loaded or would be missing as people were doing his job out of frustration I asked him why are you not assisting and was explicitly told me in my face that he is not Intercape. He was disrespectful and not considerate to the fact that people were in panic mode, to him we were supposed to fix the bus our self and make him feel at ease.

Then we got to the Third bus which was roache infested and I was so disgusted, the bus drivers were friendly to be fair but the roaches made it unbearable! As I write this the time is 16:40P.M and we are still on our way to Cape Town, which to me is unacceptable.

The quality of the staff is not that bad but the guy who said to me, to my face that he will never be fired no matter what I do got me filling chills in my spine and I wonder is this how business is done here.

The disrespectful remarks made by this gentleman are just not that of an individual who respects authority and may as well be viewed as the way the company operates.