Dispointed

My rating is actually 0 I called the customer care line to cancel 2 tickets and was advised that I would not be refunded.. I called in 20 minutes too late. I have dealt with cancelling bus tickets before but never treated this way, instead the company refunded me after they had re sold my tickets, ensuring that they didnt make a loss and ofcorse penalised me a few rands which I didnt mind. Instead Greyhound fails to offer their customers a service like this, they just take all your money like it means absolutely nothing. School holidays are days away and I am certain they would have sold these tickets by 10am tomorrow..Be aware that simetimes Life happens, I had the decency to call and would not have mind paying a penalty fee as that would have been fair. I think your terms and conditions are for your benefit only and you think absolutely nothing of your customers, thats very disapointing. I lost R950 to you today but at least I learned a valuable lesson.. I will never use your bus service again and will advise everyone of my run in with your self beneficial service.