Disgusting service with no communication or appologies

I booked a ticket to Richardsbay to travel on the 23rd Marchat 06h45 from Midrand, we were told to be there at least 30 minutes before departure time, at 07h10 a bus arrived and we were told to get on which we all did, on arrival at JHB Station the driver told all the passengers for Aldo coaches should get off the bus and the rest could stay seated, 10 minutes later we were told that we had to get off the bus as it was now going to Phalaborwa, no other explanation was given, We called the client services to no avail, at one stage after 3 hours I got through and was told that our bus was still at the workshop and it would be there in 23 minutes, after 4 hours plus a bus arrived and we all jumped on only to be told by the driver that the bus was not right but it was all we had. So off we went to Richardsbay and what a trip it was everytime we got a slight hill we would travel at 20km/hour and a severe hill down to 12 km/hour, We ere meant to arrive at 18H00 and only arrived there at 00h18. many of the passengers had no way to get home as there was no transport at that time of the morning, and no-one really cared. What a disgusting service we had with no communicating except an SMS stating there was a delay without any time frame and that was it for 4 hours plus. Even giving 1 star is too much, but that is because we arrived there that's it.