DISGUSTING SERVICE

ON 9TH OF DECEMBER 2018, MYSELF AND 8 COLLEAGUES TOOK A GREYHOUND COUCH FROM JHB TO DURBAN.THE BUS WAS SUPPOSED TO LEAVE AT 08H30 BUT WE WERE TOLD THAT THE BUS WAS DELAYED BECAUSE IT WAS STILL BEING WASHED.THIS WAS THE SECOND TIME THIS HAPPENED TO ME AS IN 2016 NOVEMBER THE SAME THING HAPPENED WHILE THE SAME BUS GOT DELAYED WITH MORE THAN AN HOUR FROM SCHEDULED DEPARTURE FROM DURBAN TO JHB.AS IF THAT WAS NOT ENOUGH, COMING BACK FROM DURBAN ON 14/12/2018, THE BUS WAS TO LEAVE DURBAN AT 11H00 BUT AGAIN WE WERE TOLD THAT THE BUS IS DELAYED DUE TO OPERATIONAL ISSUES.WE ENDED UP LEAVING AT 12H10 AND WE WERE TOLD THAT THE BUS WAS GOING VIA VEREENIGING.ON ARRIVING AT MONTROSS, WE STOPPED AS USUAL TO REFRESH AND GO TO THE SHOPS WHICH TOOK US MORE THAN 1 HR AND 45 MINUTES,WHAT IRRITATES IS THAT NOBODY TOLD US WHAT WAS HAPPENING INSTEAD WE WERE OLCKED INSIDE THE BUS UNTIL WE STARTED TO BANG ON THE WINDOWS TO GET THE DRIVER'S ATTENTION,HE CAME WITH AN ATTITUDE ASKING " WHAT " AS IF NOTHING WAS THE MATTER,THE DRIVER'S NAME IS JERRY MASHIANE AND THE COUCH NUMBER IS 2533.WE CALLED THE SO CALLED CUSTOMER CARE LINE BUT THAT DIDN'T HELP EITHER AS NOBODY CAME TO APOLOGISE AND TOOK RESPONSIBILITY AND HONOURSHIP FOR THE MESS, WE CANNOT BE TREATED LIKE DIRT AS IF WE ARE BEING DONE A FAVOUR YET WE ARE PAYING CUSTOMERS AND THE REASON GREYHOUND COUCHES ARE ON THE ROADS,TO DELIVER THE SERVICE THEY ARE BEING PAID FOR.WE ENDED UP ARRIVING IN JHB 2 HOURS LATER AS WE ARRIVED AT EXACTLY 21H30 INSTEAD OF 19H30 AS PER THE TICKETS WE BOUGHT, THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE.MY ADVICE...." IF YOU WANT TO ARRIVE TO YOUR DESTINATION IN TIME AND BE TREATED LIKE VALUED CLIENT THAT YOU ARE,TRY OTHER COMPANIES BUT GREHOUND " MY ADVICE TO GREYHOUND MANAGEMENT....PLEASE MONITOR YOUR BUSES AND KNOW EXACTLY HOW PASSENGERS ARE BEING TREATED BY ARROGANT DRIVERS LIKE JERRY MASHIANE.IF YOU NEED TO GET WITNESSES TO WHAT AM SAYING I CAN GIVE REFERRENCES AS I WASN'T ALONE BUT WITH COLLEAGUES AND I FEEL RESPONSIBLE AND I FEEL I'M THE ONE WHO LET THEM DOWN AS I DID THE BOOKINGS,HAD I CHOSEN OTHER COUCHES THEY WOULDN'T HAVE EXPERIENCED SUCH DISGUSTING TREATMENT WHEN THEY HAVE PAID.

REGARDS DISGUSTED PASSENGER B.MAVUSO ********** 461