Disgusting and Appalling Service

I booked 2 return tickets from Cape Town to PE and back for the Easter holiday. My bus was due to leave the station on the 1st April 18:30 BUT instead the bus was 45 minutes LATE with no apologies from ANYONE for the inconvenience. Upon boarding the bus our seats 10 A and 10 B were double booked and the hostess first of all had an ATTITUDE problem, totally forgot that i am a customer and instead of fixing the problem INSISTED that myself and my partner seat SEPARATELY. I was then given attitude when i REFUSED and eventually a we were given alternative seats. I expected more from Greyhound cause me and my family have used the service for years. My return trip was yesterday and AGAIN the bus was 45 minutes LATE and the DRIVER DROVE like a MANIAC just to make sure that we arrive on time without considering OUR SAFETY. i ask that you check my credentials and my family names on your systems and you will see that we have been using your services for years now and i am definitely considering using your competitors for my yearly travels. These are about the few names of myself and my family members Ms. V Bengu, Mr L. Jack, Mr. V Bengu, Ms A Bengu, Ms S Bengu . I HOPE TO HEAR FROM YOU SOON.