Disgusted by lack of service.

<p>What an unfavorable experience I had, my first and looks like my last trip with u. I'm disgusted at the service levels or the lack thereof provided by your staff. Never mind Lerato in the call center rescheduling my trip without notifying me. Trust an unhelpful not ready to listen and ****y attitude Happy from call center calls me and hangs up on me. Lastly the sweet driver that calmed me down the only helpful person stop at montros for 50min. As for the staff at help desk Durban, they need to remember they not doing me a favor, I PAID for the service u ppl r render. Grateful you have competitors, will never put myself through this misery all the way from DBN to JHB. I was passenger at the 11:15 bus from Durban to Jozi. Sadly all this left me traveling with a toddler alone, seeing that the" lovely" Greyhound team splited the team. </p>