Disguisting Services and no reposnse

Hi There <br> <br> I booked a ticket from Durban to East London, it was a return ticket , I then canceled the ticket prior my departure due to unforeseen circumstances , I phoned grayhound eastern cape and they gave me JHB number , I spoke to the lady Mpho [Email Removed] and she asked me to send an email which I did and she asked me to confirm the card that made the booking . and after that I have never heard from this lady nor grayhound when I call the call Centre its endless promises that they will come back to me until now , I am soo furious and hate them soo much and prepared to spread the word about their pathetic service and empty promises <br> <br> I want my money !!!