Disgruntled Passenger

The service i received from the Citiliner/Greyhound company on the 31 August 2019 was really appalling. This is after the bus arrived 35 or more minutes later than its actual departure time, from Durban to Joburg. No written/verbal apologies/notice given in advance, except the late announcement text received hours later stating that the bus was late. No remorse expressed in whatsoever. Such appalling service to their loyal customers.