Disgraceful bus services.

I purchased 11 tickets for a family vacation to Capetown from JHB and back.

On purchasing I enquired. Is there a comfortable seating suitable for children and adults. I'm 1.8m tall - is there enough leg room and are the seats comfortable to sleep.

I was advised- That on the days stipulated there will be a double dek bus. I need to be early at the station early to reserve a spot in the line.

There will be 6 or more stops . Toilets on bus, working charging points, My experience.

Bus 1 to Capetown. 1h30 min late. Single dek arrived.

Dirty bus papers all around the bus,filthy seats, stained head rest covers. Stinky. Jhb depo had the wrong bus trip sheet with wrong passengers list. There was a argument at door of the bus because now people were pushing passed and demanded to go on the bus.

Despite me being 2h30 hours ahead of the booked time for the bus. People started taking seats and no assistance or guidance from the Greyhound drivers or lady from the office.

I then had to politely explain and ask other passengers if our group could sit together as we were 1st in line for the purpose of taking 11 seats together.

There was **** roaches all over. Toilets had **** on the rim and inside. The bus had a horrible sour sweaty smell.

I asked the drivers to assist or request someone to clean at the next grey hound stops how ever they ignored the passengers. On this single dek. We were squashed and couldn't move in this bus.

Despite the fact that I paid for "premium " bus tickets. As a family, father.

I hated every second of this. The environment I subject my family to.

I then contacted Greyhound a day later from Capetown and lodged this complaint. I was advised that on my return bus tickets there would be the "premium" bus and the experience will be better. The reason for the inconvenience was because the dbl dek was in for repairs.

Today I went to the bus terminal to return to Jhb from Capetown.3 hours ahead of scheduled departure

I was informed that there is a single bus coming.

I immediately started calling call centers and requested that a senior person address this as I refused to be subject and exploited in thus manner for a service I paid for and happy to pay more if I was advised to for the comfort of my family.

After several calls no senior management was available to assist. The ladies at the help desk told me there is no such package as "premium" there is just a single bus available and that's it.

I advised them that I would open a case of theft to ***** for offering a service and accepting payments and not providing as communicated. I played the call recordings.

Within 10 min I was advised that there's a bus that arrived from jhb. Will need to be freshened up and cleaned the managers will arrange that bus for our comfort.

When the bus arrived we were pleased and relieved to see a dbl dek.

While on the bus 2 The bus is rattling like a 1930 panel van. Panels are loose. Seat belts not working. Windows cracked. Toilet lights and starlight not working.

The top cabin cooling doesn't work it stays on 27°. The drivers don't know how to adjust this.

People keep going to the drivers to ask them to try cooling the bus. My kids are sitting on the stairs to remain cool.

Passengers are arguing as some want widows open and others want window closed.

We unable to breath in this bus.

The drivers opened the back engen cover saying there is no air-conditioning.

The seats are rattling . The **** roaches are walking on the curtains and floors.

This bus services should be inspection.

It's terrible and the level of lack of concern for passengers is disgraceful.

Advertising "premium" knowing there is no difference.