Disappointing service

Good day, I am really disappointed with the unsatisfactory service my aunt and Uncle received on your citiliner yesterday from PE to Johannesburg. Firstly, I booked the ticket and they had no hassles picking up the tickets at Greenacres in PE. However with PE being a hotspot I was VERY SUPRISED to learn that NOT ONCE were they screened or sanitizer during there journey, There was no onboard entertainment or refreshments or even announcements when the bus was delayed for almost an hour. I have been a loyal Greyhound client for years and never had a bad experience to speak off and that is why my first choice with booking was Greyhound but from what I was told I'm disappointed and embarrassed that this is the level of service you offer during such a difficult and trying time. To be clear yes they had their own sanitizers but no screening protocols was followed and that is so disappointing. I really hope that the service improves on their journey back but at this stage I'm honestly considering booking with your competitor. Please step up your standards ESPECIALLY during this pandemic. There is no excuse.