Disappointing Customer Call Centre Service

<p>I called to make a reservation and got the worst service. I understand that everything gets explained but everything is sounds so robotic and rehe****d when said. I'm appalled at how this agent spoke to me after I asked questions , all I was seeking was just clarity so that I don't have unnecessary complaints and complain in future that I didn't understand anything that the agent was telling me. Raising your voice and speaking to me as if I'm dumb is very bad way of dealing with client and mind you, the department is called "customer care". I did not feel any care there . When a client seeks clarity with something it does not matter if they ask the same thing 100 times!! This is their money they are about to spend on you instead of any other company. I believe if someone works in any customer care department, patience and Remaining calm is of utmost importance. I have worked as a customer service agent and I'm utterly disappointed by this service really, it's surely my last time using this service. I was so appalled by the service from this agent that I even forgot her name. Greyhound please train your staff on how to deal with clients. </p>