Disappointing and Unprofessional service

I purchased 3 Greyhound tickets for travel from Harare to Johannesburg on Saturday 17 August 2019. The bus was scheduled to depart at 2000 hrs, but at the hour the bus was not even there and the Harare office staff were at pains to explain unavailability of the bus in addition to being rude to passengers. Surely you need to train your staff customer service.

Apart from having paid Greyhound fares, we ended up being forced to board Citiliner. Mind you, there is a reason why i had purchased Greyhound and NOT Citiliner tickets in the first place. I do not think this is the way to do business especially on a high income generating route like the JHB-Hre route. To say the least, I am more than disappointed in Greyhound service at the moment