Disappointed

The worst bus experience of my life. First they are more than 3 hours late but it's not a Greyhound bus that pics you up, it's an Aldo bus. There's then confusion with which passengers can board and which must wait. This is cause the after 12:00 busses were late as well. Only to be told that the 11:00 people will be switched over to a Greyhound bus in the winelands. Bear in mind we now have to trust that our luggage won't be switched ,left behind at the terminal or lost in this chaotic process. We all spent a lot of money on these bookings but the experience tells a different story. Very disappointed in Greyhound. You will be losing your clients to Intercape if you don't straighten out these issues. And that will be very sad, cause we have loved Greyhound for many years.