Deterioration of standard

The standard of service on Greyhound South Africa buses is becoming increasingly disappointing. If buses are not arriving late, passengers are forced to endure freezing conditions because the air conditioning is allegedly “not working properly.”

On 09/05/2026 I travelled from Pietermaritzburg to Johannesburg and the bus was extremely cold throughout the night. I approached the driver twice requesting assistance regarding the air conditioning, but instead of helping, he laughed at my concern. He later told me that I should “get a jacket or blanket,” which I did not have, and further stated that if I complain about poor service then I should not use the bus.

This level of customer service is unacceptable and disrespectful to paying passengers. Drivers should communicate professionally and show concern for passenger comfort and wellbeing instead of dismissing legitimate complaints.

Greyhound seriously needs to improve punctuality, maintenance of buses, and especially customer care standards.