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we booked tickets as we were supposed to travel to Durban on 16/03/2020 but due to the pandemic we couldn't as the President announced the lockdown on 15/03/2020. we then called Greyhound to cancel and we were assured that we can only cancel before the 15/09/2020. we then called last week and were assured that we will get a refund. today 21/09/2020 we surprisingly received a message that we do not qualify for a refund. What exactly is Greyhound taking us for, we are are not a Charity case, we worked so hard to save that money for a cruise just for Greyhound to rob us of our hard earned cash. if we had cash we would gladly donate but unfortunately we were all hit hard by Covid