Day Light *******

In December 2014 I booked return tickets to Durban and informed the consultant that I'm travelling with kids as per ID numbers and date of births given but the seats were separates and was charged a ticket for a child under 2 years. Was asked to send proof of the birth certificate, did that and no one came back to me. I called a billion times but was not assisted. The driver was rude and said that we need to use the allocated seats as per ticket and he doesn't care that the kids need to sit separate from me. I was very disappointed with the service and wold not recommend it to anyone because its more like I paid for an extra seat because I had to carry my child who was under 2 years old at the time the whole route not to mention that the other one was seated in a different row. The buses were even late without any explanation, what makes me angry is that when I call I am told that they have high volumes of e-mails and to date I was not assisted.