Customer service sucks !!!!!!!!

I'm so dissapointed with the service of this bus. My jaws are still on the floor, I bought a ticket for my husband who was travelling from Cape Town yesterday. We got to the bus terminal , looked for Greyhound's office which we couldnt find. We were told they operate under Eldo, fine the lady assisted in printing the tickect . Went to the gate as directed, 19:00 came and there was no sign of a bus, the guys at the baggage counter from Eldo packed up and went home and nothing is communicated to us, as to what is happening or where is the bus . I went back to Eldo's office to Enquire what is happening, the offices where closed and they left people clueless and stranded outside . Called the 011 number until my airtime was exhausted , holding to be assisted NO ANSWER. Sent a message on Facebook messenger and email, Im still waiting for a person to come back with a proper apology. Finally a cheaper version of Greyhound comes(Citiliner ), with a drivers that has attitudes from HELL, with no apology and no explanation. But only telling me I must not shoot the messenger, they were just told to vome pick people up as the Greyhound bus was cancelled, with no communication whatsover ,which I felt they not trained to take accountability for the company they work for .

What a great come back Greyhound, your service is appauling!