Could not change departure, had to buy another tic

My domestics mother passed away and I bought her a return ticket to Johannesburg from Port Elizabeth to go and see to all the funeral arrangements.<br> <br> We thought she would be finish by a certain date and booked the ticket for the specific date. As it happened there was some problems with having the funeral before the return date and she had to go to the Greyhound offices before departure, as per my telephonic discussion with Greyhound, to chance the ticket. I advised her to do that. When she got to the Greyhound offices they refused to change her departure date and told her that she needed to buy a new ticket. My domestic was in tears as she did not know Johannesburg and did not have enough money on her to buy another Greyhound ticket. The chances of getting to Greyhound again before she leaves to buy a ticket was zero. She somehow found cheaper bus service and purchased another ticket. <br> <br> They signed the ticket she had and gave her 3 months to use the ticket. She gave the ticket back to me and the chances of me ever using it within the 3 months is very slim as I have no need to travel anywhere by bus soon.<br> <br> This is very bad service from Greyhound!!!!