Complaint

This is my complaint which i just copied from the email i sent them

I hereby wish to lodge a complaint. Myself and 6 other family members were passengers on your bus travelling from Cape Town to Midrand. Firstly it was so hot on the bus when i asked the driverbto turn the heater down or off he said that if he does that he will get too cold. We had a year old baby with us and had to practically strip him down and take our jackets off as the heat was unbearable.

Secondly a long stop was made without explaination only to discover that they were waiting for a replacement driver. Thirdly instead of arriving in johannesburg at 14h05 we arrived at Park Station at about 16h45. We dropped off passengers and waited to leave to Big Bird which was our stop. After waiting 10min a passenger then came to tell us, not a driver, that we were waiting for another bus as the bus we were on was making a noise and couldnt go further. Another 20 to 30 minutes later another passenger came to tell us the other bus arrived and we need to get onto it. We as passengers had to move our own luggage from one bus to the other. The driver only handed it to us and in the process pushed a heavy bag onto my foot. I did not feel anything until i got to my destination and took off my boots.

Fourthly we had to struggle with small kids and 5 big bags to get from one bus to the other without the help of any of your drivers or staff members another passenger seeing us struggle helped us, then the driver of the first bus had the audacity to shout us to get on the other as that bus had to pick up passengers to go to durban. He was extremely rude and his tone was aggressive. Travelling with me is my mother who is 74. The second bus was a double decker and she struggled to get up the stairs as there was no place for her downstairs.

As i am writing this email it is 3.30am and i am in excruciating pain. My foot is swollen and i can hardly tramp on it. I now have to fork out unnecessary money in the morning for a doctor and my sleep has been broken due to the pain i am in.

I would like to know what is the way forward pertaining to my injury caused by your driver and your staffs attitude. The injury was caused by your drivers lack of willingness to help his passengers and him throwing the bag out of the bus without caring if there were breakable items inside.

The other inconveniece was us arriving at our stop about 2 to 3 hours later.