COMPLAINT

<p>This is to express my displeasure with the service we received on the 23-07-2017. I had booked a bus ticket for my son from Johannesburg to Durban reference number B4XEG92Z and the bus was meant to depart at 10am which never happened and no body informed us of these changes, when I finally went to inquire I was then informed that the driver was going to be 15 minutes late which was a lie because we waited in the cold for more than an hour still with no sight of staff informing us of anything that was happening.</p> <p> </p> <p>I am utterly disappointed with this service as I booked Greyhound because I thought it was the best. The bus came in at about 11:40 and that was when they started loading and not even an apology for the inconvenience coursed to us. I booked the early bus because it was going to get to Durban at 5 which made it convenient for my family to pick up my son while still using public transportation but due to this delay we had to made other means as the bus got to Durban station at 19:00 which was a bit late to use taxis at the time.</p> <p> </p> <p>I am very irate at the blatant disregard of your customers that was displayed on the 23rd and it will be way too soon before I use your services again if nothing is done to improve customer service.</p>