Complaint

We had bus tickets booked as a family to travel from Kimberly to Bloemfontein on 19th September 2018 as we had a very important family emergency situation to attend to later on that evening. We are still waiting for the bus to arrive to take us to Bloemfontein to this day. When we enquired at the Greyhound offices about 3 hours after the bus was supposed to depart the person at the desk said he had no information and refused to give us a refund to make alternative plans to get to Bloemfontein. I have tried to contact the Greyhound offices to no avail. I have sent several emails - absolutely no response and my emails are read and delivered. I am gravely disappointed in the putrid service I have received from the Greyhound bus services.