COMPLAIN

incident that occurred on a Greyhound bus travelling from Acornhoek to Johannesburg. On the day of travel, the bus was scheduled to depart at 08:25 AM. However, the driver departed early at approximately 08:20 AM while I was briefly using the bathroom during a stop. I returned in time for the scheduled departure, only to find that the bus had already left without me. What makes this situation more concerning is that staff and other individuals present attempted to contact the driver and alert him, as they could clearly see me rushing back to the bus. Despite this, the driver did not stop or return to pick me up. I was therefore left stranded. Additionally, I was informed by others that this is not the first time this particular driver has left passengers behind, which raises serious concerns about adherence to company policies and passenger safety. This experience caused me significant inconvenience, stress, and disruption to my travel plans. I believe it is unacceptable for a bus to depart earlier than its scheduled time, especially without ensuring that all passengers are accounted for. I kindly request that this matter be investigated thoroughly. I would also appreciate feedback on what corrective actions will be taken to prevent similar incidents in the future. Furthermore, I would like to request appropriate compensation for the inconvenience caused.or can I be scheduled for tomorrow departure using the same ticket, I WAS NEVER LATE , the driver was late himself , since we waited for him to arrive at the stop by 8 :00 , at around 8:10 there driver was not yet arrived I l then decided to use the bath room by Mac Donald , only to find out when i come out from the toilet the driver had already onboarded everyone , I rushed to him as I could see that he was leaving but he ddnt stop ,also the people from the garage even tried to stop him but he just ignored it , that’s being rude and selfish as someone who’s working with people he must learn to be sympathetic and be patient with people , this is money that we are talking about , and nooo I’m not accepting this outcome because I was never late I got there on time even people from Mac Donald can vouch for me , check your driver what time did he got to acorhnoek and I was told I will also receive a copy that will show the time the driver left the station and the time he was supposed to get to the station , also pls advise how long according to your regulation should a driver do a checking on all the customers before onboarding them, and what is the process that the driver needs to take if 1 or 2 people are not at the station