close down greyhound

worst experience ever how can a bus breakdown for a water pump and they expect it to be fixed on the road side. people are sitting on the road for 3 hours now and all they are told is that a mechanic in on the way. i work in the motor industry and i know processes how can a water pump be fixed on the road, the safety of my children were put in your hands. yourll should close down seeing you cannot maintain your buses. if anything happens to my family this will go viral