City liner charges extra

I bought a ticket for my daughter for a bus from Nelspruit to Park station for R350.00 on the day of her trip the driver asked her to pay R150.00 extra for 2 bags, and he only wanted cash he even stopped the bus by the ATM on the way and came inside the bus to get my daughter to go and withdraw the money. how much is the bus fare kanti and my daughter always uses the city liner with the very same luggage coz she goes to the university in Mpumalnga we've never encounter such, what changed and why are we not informed properly about the changes??