Citiliner/Greyhound BULLSH#T SERVICE

Yeeeer. Upset is really putting things mildly.

I booked and confirmed a bus ticket with Citiliner from Gqeberha/Port Elizabeth to Cape Town for yesterday 25 September 2022 at 22h30. They sent a lousy heads-up message about collaborating with Eldo Coaches and a useless phone number.

My Bolt driver and I arrived at the pick up spot at 22h00 because we were rushing to sign in. We sat in the car waiting until 01h00am for the bus. After calling about 7 different numbers linked to them with no success there was no communication, no update, NOTHING from them. Only for the driver to say "oh we're sorry, we ran out of diesel". Mind you these numbers are all operational 24hrs a day. ***?

To make things worse, the bus that arrive is not Citiliner, it's Eldo Coaches, which makes matter even worse. The bus driver continues to say that the bus is full and we will have to stand in the passage way or sit on the stairs until we reach Knysna or George which is a 4 to 5 hour drive 💀💀.

The bus was so full that even the 2 seater side of the bus had 3 people sitting in it. Passangers were standing in the passage and some sitting on the stairs. One of the drivers even had to climb in the luggage compartment. At this point all I'm praying for is the safety of the people on board because it's an extreme risk. I personally did not take that bus and about 5 other clients refused to get on. Now I am stranded, Citiliner didn't show up, Eldo Coaches is messed up rude and I had to call my Bolt driver and also book myself accommodation for the morning.

This morning 26 September 2022 at 8am I am on the phone with Citiliner and they request my details and the lady says she's going to get back to me, the time is now 14h52 and I'm still waiting. I had to call them back at 13h56 to follow up and only then did I get a booking for tonight at 22h30 AGAIN 😢💀.

So now, we have a large transport company disrespecting it's clients, not showing up on time, not sending out communication, overloading their busses and leaving passangers to freeze the entire night outside and all they had to say was "we apologize for the inconvenience caused". Yep, that's it.

I'm personally never traveling with this bus line again, worse I gave them benefit of the doubt because they were cheaper than my prefer bus line, Intercape.

Thank you.