Can't even make a booking

I am not reviewing the bus service per se. That would be impossible. I am not able to make a booking and therefore can't review the actual service that they offer.

The first issue I've encountered is that on the website - there are banner ads. These banner ads can't be removed, and guess where they are located. Above the booking area. Access to the booking area is therefore restricted. With some creativity, I could increase the zoom on the website and then the alignment goes all wrong, but at least the area covered by the banner changes and I was able to actually access the booking area.

Then comes the next challenge. Booking is possible, as long as you do not try and select an option or a seat. Those options seem to exist on the website - but does not function and the dedicated depart and return fields never gets populated. If you just move past that, then you get to the payments section. Paying with a card (standard operating procedure for an online service) requires two initials. I only have one, meaning I can't possibly make payment. If I were to invent an extra initial - the issuing bank has to deny payment.

After I came across these issues, I tried contacting customer service. There are no listed e-mail address anywhere on the whole web site. There is a social media icon range at the top of the website. I do not or have no interest in facebook, twitter, instagram, google+, pintrest or linkdn. The last option is an e-mail option. It would have sufficed - except that it doesn't work.

I wish I was able to rate the actual bus service - that is unfortunately made impossible by the company themselves.