Cancel Greyhound

i booked a return ticket on the 5th April from cape town to Queenstown, the booking was for the 13th April 2023 19:10 cape town station, citiliner sen an sms that the but was cancelled for the return which was on the 15th April, i called the call center, it take a while for them to pick up, they will send you from pillar to post...so that evening i went to the offices to enquire on getting the refund, the consultants were rude and they did not care , they called the the call centre spoke to a lady and she told me there is nothing they can do, i will not get the refund i must first send an email and then complete the refund form..im from a town called Darling so i had to hire a care to take me to Cape Town, i needed the money because i wanted to book another but, the agent was so unsympathetic i told her i dont have a place to sleep and im going to miss my grandmothers unveiling, in ended sleeping at the station cold and scared, oh i forgot they also cancelled the bus for that evening as well, i still have not received the refund until now... i will never use them it was my firtst time..i thought they are professional, the customer service is horrible, agent s need training, they dont care i mean how can they cancel the but and not refund the customers immediately so that they can make other means to travel, i have never been so humiliated and ill treated...i was crying those consultants did not care