Busses that don't work and won't refund you

<p>Worst travel experience and service ever</p> <p>REF : 01/274/17</p> <p>Waiting at the bus station and got an SMS that the bus has been delayed for an unknown amount of time. I called the help line and they confirmed that the bus broken down and they would need to send a replacement. They also couldn't give me an idea when the new bus weeks arrive. 1-5 hours?</p> <p>I had to get to my distinction on time so i asked if they can't help me. They said I would need to cancel and get another service.</p> <p>I did this and then requested a refund. Mpho Mabote (refunds) then told me I would only get 80% back. Now I asked before I cancelled I'd there would be issues and the service person said no.</p> <p>Now I have to pay greyhound for the inconvenience they caused me and misinformation. This is totally unacceptable. Further more my emails are just ignored.</p> <p>I have now used greyhound twice and both times they bus broken down.</p> <p> </p> <p>Use another service, they are cheaper and on time</p>