Bus Service

on 5 March 2019 i booked a ticket from Worcester to Cape Town for 22 March 209.I was at the Total Garage at 7h10, but when the bus came,it hardly stopped and i didnt get a chance to get in. i then phoned ********** 326 and told the consultant that the bus just passed and she took my details and returned my call by saying that the bus stopped.Now that is a lie from the pit of hell,because if the say that the bus stopped,no such thing happened.I was told to phone ********** 000,which i did.My husband also phoned a few times from Cape Town and he was told that the bus dont really stops,maybe a minute or two.I do travel a lot with the City Liner bus because i work in Worcester but live in Cape Town.So i travel often.

i am being inconvenienced and i am still stuck in Worcester after paying R460 for a ticket. I asked the consultant if i can be put on the next but,but she said it is not possible. Now im missing my birthday party in Cape Town which was arranged by friends for 23/03/2019. ID ********** 238086

I feel that the City Liner bus services has let me down and i am very disappointed with the way i was treated.

i have emailed there Customer Services ********** and im still waiting for a response.I have also attached a screenshot of the 16 times i phoned and a copy of the bus ticket.

Thank You Michelle Andrews ********** 444