Bus delays causing an inconvinience, safety being compromised and extra cists

I have traveled from Secunda to Durban from Friday 09/06/2023.The bus was supposed to arrive at 10:30 and it didn't and only got a message that there are delays and I should remain at the venue but no time was indicated, after following up on numerous occasions it arrived after 3hrs.It was supposed to arrive at 8:30pm and ended up arriving around 1am the following and no safety was considered luckily I had people that came to Durban for the weekend who were staying closer to where the bus was dropping me. I ended up sleeping there as I could not take Uber with a stranger at that time and bear in mind I booked the accommodation from Friday and ended up checking in on Saturday and the money that was for Friday became a loss on my side. Since I booked a return on the bus I had no choice of canceling due to the cost I was going to pay. Now the bus was from 07:30 am arriving at 05:30pm and am still left with around 120km and the expected time when checking Google map I will arrive around 10pm another 5hrs delay and another inconvinience as the person who will pick me up has to be on standby the whole night as the arrival time keep on changing every 30 minutes. They should write the correct times so that we can know if it will feasible for one to book because if I had known that I would be traveling for 15hrs I wouldn't have booked with all the inconvenience and costs I had to incur