Bad service/ lack of comunication/ bus arriving late

<p>I must say that on November 24th I experienced the worst travel experience from Greyhound buses.<br />I was suppose to board a bus to Cape Town from Umtata at 1pm, instead the bus arrived at 2:15pm, with no explanation and a very disturbing service from your station attendants in Umtata. I say "disturbing" because I inquired( I repeatedly tried to ask your representative about the whereabouts of the next bus) yet they showed no interest whatsoever and they kept on telling me to be seated in the waiting area. I felt over looked and undermined as a paying customer. I felt that I was not receiving the service I payed for. Mind you its hard to wait for something that you have no clue when it will come, whilst time keeps on ticking the more I waited the later I was becoming to the appointments I had set for my arrival.<br />On the buses arrival no apologies were offered to us, and after such a long wait the bus was dirty as it had not been cleaned. The chairs, floors were all full of dirt and one had to clean their own seat.<br />And non of your employees seemed to care about the hygienic status of that bus and the boarding customers as well, after boarding the bus I then found out that the seats on the upper deck had no charging ports, while seats on the lower level had, something I was not aware of when I booked my ticket. I requested an alternative way of charging and nothing came of it. Remember my phone is off I am late for my appointments and no one seems to care enough to do a little good for me.<br />I am most annoyed that I wasted a day (and half a day's vacation) waiting for my arrival to Cape Town. Because a journey that was suppose to take 16 hours took 24 hours that's an additional of 8 hours . Nevertheless my impression of your company has been tarnished, and I am now concerned about how this looks, it compromises the brand (Greyhound), the things you have pledged yourselves to stand for. I had a lot of questions and I am still not understanding what was happening. I felt it would have been better if I had used one of your competitors, simply because I payed yet I was treated like a hitch hiker. Your staff really don't know what customers service means or they are reluctant in implementing it if they do know.<br />I trust this is not the way your Company wishes to conduct business with valued customers—I have been with you since "I don't remember when" and have never encoun</p>