Bad Service - Greyhound

We arrived at Kroonstad, Ultra City at 21h30. Ten minutes later a Greyhound bus arrived, when we approached they told us they were going to East London and that the Cape Town one was still coming. We waited with him up until 23h55.

No communication was made to inform us of the delay or cancellation of the bus.

I was stranded for hours with nowhere to go for the entire night and morning.

I called into your call centre on the 26th of Jan 2024 at 5:35 PM and lasted until 5:45 PM. The consultant that was meant to help me made me hold on the line for about 5 mins, and then informed me that they were not able to track the bus and that they would call me back once they had information - to which, I provided him with my cellphone number. I am still waiting for the call.

I am extremely disappointed at the level of unprofessionalism and lack of customer service I have experienced with you guys.