BAD SERVICE FROM GREYHOUND

On the 21st September 2018 we experience a very bad bad service from Greyhound Dreamliner, I couldn't believe it if i was not there that Greyhound offer such a poor service to their customer, we waiting for their bus from 16:00 O'clock and our departure was 19:35, the bus never come to Shell Ultra city on that day. We had to call greyhound call center around 20:30 and ask why is the bus not coming and they told us that the bus is already in Joburg park station and we were so surprised that how come it didn't come for us since our tickets showed the departure was from shell ultra city at 19:35 . The call center guy returned the call to alert us to take any Greyhound bus from Pretoria to Johannesburg park station and our bus will be waiting there for us. To our surprise, when we reach the park station the bus was already gone.

Worse part we booked 9 seat on business class and 1 on a normal coach, their business class have 12 seat so how come they live 9 people behind unless otherwise our seats were sacrificed for other people in the form of bribery or your system double sold our seats. And the treatment we received was bad, where no one wanted to listen to us or organize us other bus. first to failed to fetch us from Shell Ultra City Midrand, secondly they divided us in to two groups, thirdly the bus they divided us into were in a bad condition where 3 of our members got flu along the way and we incurred other expense by taking them to the doctor when we arrive to Durban, fourly they haven't responded to our email for refund since Tuesday and also a guy from Park station emailed it on his side since we lift a copy with him on the 21st September 2018, this means they double sold our seats with purpose of again more money with our seats.

Regards Durban Journey Team Julia ********** Aselmo **********