Bad service

I am so disappointed with k nect (rosebank) and citiliner as I booked tickets travelling to durban on the 23rd September nd I booked them on the 8th of August 2019 for 10 people the lady who assist me was just so slow and kept on making so many mistakes as I gave her the date 3 times already and dispite that she still went and booked us a wrong date for the 8th instead of the 23rd unfortunately I was told I could not be refunded as the date had already passed and as a result of that I lost R2001 because I had to refund all the people their money back.