Bad Service Citiliner Bus Driver

I would like to relay my utter disappointment with the service we received from a Citiliner bus which left Harare yesterday the 12th of January 2019 and Got to Johannesburg 13th of January 2019. We bought a ticket for a passenger from Harare to Midrand, whilst we were waiting for the passenger to be dropped off in Midrand the driver refused to stop sighting that they are running late, this is totally unacceptable since we bought that ticket mainly because the bus stop in Midrand, we had to incur additional costs of fuel to go to park station, further more looking for the person as she did not have a South African number. The other passenger who was in the same bus also confirmed that the bus driver refused to stop in Midrand.

The call centre supervisor on duty today the 13th of January advised that the bus stopped in Midrand, passengers saying it did not, can you organization provide evidence that the bus stopped in Midrand as stipulated by our ticket attached. We are convinced the bus did stop as communicated with the passengers who also attest to the bad treatment they received from your employees.

Please find the attached ticket with the details.

I urgently request your intervention and assistance regarding this matter, we use Greyhound and Citiliner for all our visitors and with such a behavior this is totally unacceptable.

Hope to hear from you soon.

Disappointed Customer