Bad service and late.

This was by far the worst service. 1st the bus was 2 hours late. No apologies from the bus driver. Then the online operator who booked the ticked told me more than once that my daughter would be picked up at the same place they did pick-ups in the past. So the bus almost left without my daughter after it was 2 hours late. When he was told by another operator where my daughter was, he stopped at a busy road, and my daughter had to run across that road with her luggage. On the bus, the driver was rude and screamed at my daughter for being at the wrong place. After all, this was not her fault as she was at the place where the Greyhound operator told us she should be and worst of all the bus was 2 hours late. This was the 1st time in over 20 years that I have made use of any bus service that a bus was 2 hours late. My daughter was standing in the dark all alone for 2 hours. They were supposed to arrive at 17:15 but only arrived at 19:30. They had to pick her up at Jenny's in Potchefstroom. This was the 1st time we made use of the Greyhound bus since it started driving again and will also be the last. This bus service closed for a reason and should have stayed close since the bus drivers have always been rude. Service has always been bad, but today you guys have proven that you cannot deliver a good service. The bus is not even up to standard.