bad service

cancelled my trip to Durban with greyhound as i had family commitments they say they will charge me 20% i didn't have a problem. on the 30 of july i send them an email for my cancellation and Mpho Mabote promised to pay refund me within 7 days on her reply via email,the refund was not deposited on the 13th of august i resend an email with development on my refund nothing happened in this case mpho and everyone she cc'd

today i called greyhound they asked me for my REF NUMBER i gave them and they say mpho is not allowed to take my callls as shes is busy with something thats it is important so my cancellation and my time that i have spend on greyhound with calls and emails my querie was not imprtant

Mannie Ngidi was the one that i was on the line with and she sad theres nothing she can do as Mpho is busy and she will my querie tomorrow morning greyhound should know good customer care service since they are long in this business am very disappointing