Bad service

I never thought I could be writing this about Greyhound.

On the 2nd April 2018,I was booked for a bus (Dreamliner) leaving from Johannesburg to Durban that was suppose to leave at 22h00,around 22h30,we were informed that the bus is running but will arrive shortly of which when we asked more questions,we were informed that it will arrive about an hour later and the time was 22h30. We stood there as we watched buses come and go and of which a Dreamliner bus came but that was given to other passengers of which at a later stage we were informed that,the Dreamliner that came was suppose to be the bus was suppose to taking us to Durban,informed by one of Greyhounds employees. By the time the so called bus was to take us to Durban,it was the opposite of what we booked,not a Dreamliner but the normal double decker bus of which,price wise it's not the same. As for the arrival time,it's 2 hours late where it inconvenienced a lot of people and as for the bad attitude of the employees that gave us was really uncalled for. So I would like to know what is Greyhound going to do about be driven to what we didn't book,I booked a Dreamliner for a reason. It didn't get my monies worth.