Bad service

12 March i called Greyhound/citiliner to book ticket from midrand to durban for the 29th of March. I spoke to a gentleman called Sibusiso he was very helpfull and assisted me with the entire process as i have never bought bus ticket telephonically before, however there is no confirmation of the sale. The next day i emailed greyhound to request for some type of confirmation and they did not respond to my email. Today i called greyhound again and waited 20minutes to speak to a consultant and when i finally got to speak to someone this lady was very impatient with me and did not even want to help me and told me that since Sibusiso assisted me with the purchase, she will have to transfer the call to him after i had waited so long to speak to someone i now had to be transfered and wait again, she transfered me and i did not even speak to Sibusiso because his line was engaged and my call was cut, so i am very dissapointed with their service and the mere fact that they can not just do their work and provide a service to customers and all i needed was the time that i needed to be at the bus stop when i am travelling but i did not get that i dont know because i do not have any confirmation nothing and this lady just pushed the buck with no interest to assist me.