Bad Service

I’m deeply disappoint in the services of your bus company carried out on the 10th of January 2023 for PTA-CPT. First of all your connect bus from PTA via Midrand (our pick up point) to JHB Parkstation was 2 hours late with no explanation. And if that was not enough after getting to park station the actual bus for the journey was not there. Upon contacting your offices at 19:29, an agent told me “that the bus is in the M1, passing Booysens on the way to park station but we’ve sent out SMSs to let the clients know so expect the bus in about 20mins”. All this was probably wrong information because We never received this SMS, we only received it 10mins after this specific call. The bus never arrived and we called again after about an hour and another agent then told us that the bus is actually waiting to refuel and will be back at park station after another hour. Your offices then let the passengers know this information only after this call once again. A bus which was scheduled for 18:00 only came at 22:30 and it was a citiliner instead of Greyhound. I once again called customer services to confirm why this is and I was told “the greyhound bus wasn’t available to be used”. The main concern here is not necessarily with being given a bus we didn’t book for But why this arrangement wasn’t made on time, in order to keep time. Why this arrangement wasn’t communicated with passengers, why all these delays were not communicated with passengers and leaving them stranded at Park Station of all places. I’m sure a well run organization could’ve made necessary arrangements during the day to make sure all these inconveniences would not happen.