Bad Service

<p>We had the worst service from Greyhound on the 12th of June, bus was 2 hours delayed, passengers waited in the cold with no chairs or benches to sit on, and could leave their luggage to even go to the rest room, they take contact details but no messages sent to passengers about the delay, only when contacted we received a message staing that the bus will be 1 hr 15mins delayed, that was not to be - it was 2 hrs delayed, when I called the customer help desk and was told that they know nothing about the deday, I tried calling the Greyhound office at Park Station but the no one answered, The reason for being so upset is the the passenger inquestion is my sister and she is 67yrs old with bad eyesight, she had to pick up her own luggage from one bus and to the other delayed bus, the driver and co-driver have a DON'T CARE ATTITUDE,I sent an email to the complaints manager who was on leave and then sent a mail team leader , and I was not satisfied with their explaination, the manager has just the mail today but has not rep**** yet, I was offered a 30% discount on my next travel but i refused because every time people complain about service we either get freebie or a discount but that does not rectify the issue , this is not the first time that we experienced bad service from Greyhound but we let it blow over, after our experince i read on News24 that a similar issue happened with passengers travelling from cape town, Greyhound must remember that they carry people and not cargo, so they need to be more careful in how they treat people.My family and I will not be using Greyhound again.</p>