Bad service

Good day,

I am so disappointed with the service that we have received from the bus driver. He fetched us at Durban Beach Front at 10:30 he took an hour busy arguing about the sit where people must sit,as if we are kids and don't know our sit numbers. We boarded the bus with eight kids and he moved them to different sits. Even though we tried explaining that they need to sit with us and it was indicated in our ticket. He then started telling us that when he is angry he can't drive and the speed that he was travelling with. We got to the Durban bus terminal again we are asked to come out as we needed to be tested for temperature. The supervisor there he does not know how to resolved queries and he also can't talk to people. When we comeback to the busses the driver got people to sit in our sit and we are placed on the sits that we never allocated for. I called the call Centre and spoke to Sine and gave her the reference number and she said she can't find it. My question is if the driver is telling us that he can't driver he is upset then why must we risk our life's. "I will never ever use citiliner again yoh I really regret changing from intercape to citiliner"

It will not really kill a person just to be polite and explain. This driver need to be taught customer service and communication skills.

I am writing this with a sad heart.

Never ever again will I use this bus.