Bad review on Greyhound bus in South Africa

I am writing to express my deep dissatisfaction and frustration with the lack of resolution regarding my refund request for a ticket purchased from Greyhound on [26-04-23]. Despite several attempts to communicate and resolve this matter, I have yet to receive a refund, and it has been over three months since my initial request.

I am providing the details of my ticket and refund request for your reference:

Ticket Number: [AC2DA601] Date of Travel: Never traveled Amount Paid: [R610] I find this lack of communication and failure to refund my money deeply frustrating and unacceptable. Not only does it show a disregard for customer satisfaction, but it also violates the trust I had placed in Greyhound as a reputable transportation service provider. As a loyal customer who has previously enjoyed satisfactory experiences with Greyhound, I am disheartened by the current state of affairs.