Bad Customer Service via Helpline

I'd like to formally complain about the rude service from Greyhound/Citiliner customer service. <br> <br> For the last week I have been struggling to book my bulk tickets online. I keep getting an error message that refuses to let me book. It says I have to wait 24 hours to book. I tried again today and now the price has increased which I think is rather unfair. The price was R410 return and is now R477 and I now have to pay more all because your system online refused to work.<br> <br> When I called your helpline they were less than helpful and very very rude. i had to call 3 times and they refused to put me through to the manager. I finally got through to the supervisor after waiting for a very long time only for her (Bridget Luhabe) to scream at me and treat me worse than the other staff you have working there. Please review the calls today at 14:30 or so.<br> <br> I have still not managed to book my bulk tickets thanks to the incompetence of your staff.<br> <br> This is rather pathetic from your part.<br> <br> Thanks,<br> Zeenat