Bad customer service ever

Good day I would like to log a complain about the service I received while travelling from Oudshoorn on Sunday the 10-05-2018 taking the 17.20 bus and the pick n pay stop . The services from your staff was unacceptable .No customers services what so ever .I booked Greyhound thinking that it’s a luxury bus and I will get exceptional services. While travelling from that place to JHB for approximately 20 hours ,no communication what so ever where you heading where u stopping PASSENGERS WAS CONFUSE AS THEY WOMAN DIDN’T TELL US WHERE WE HEADING TO ONLY WHEN WE GOT A JHB STATION SHE WANTED TO ACT UP ALL FRIENDLY .Not even some minutes GRANTED to stretch your LEGS . No refreshments provided such as water or tea halfway my hubby asked a cup of coffee and she said no ,,first cup she didn’t even ask how much sugar white or black what if I was a diabetic ,air cone on I don’t know how much degrees getting cold for that whole 20 hours not stop. We spend almost R5000.00 getting this **** *********** services from you staff ,please explain are they paid to check that a passenger is seated ,please explain to me .MY Feet swollen up ,in once sober how can you travel 20 hours NON STOP ,yes I understand that your work in time frames ,,but let business not affect the customer experience and comfort ability, we talking about thousands spend here. Please teach you girls to smile and care about the passengers checking out how they are is such a big thank you ,I guess we were very unlucky as the previous girl assisting us was very friendly on the bus we took on Thursday 3.20pm she was the total opposite. I couldn’t sleep as the passenger (stranger )next to me had a 1 year old crying the whole night ,the mother couldn’t even get out to buy some juice of something as we were so lost about how whereabouts. I had to wake up in the middle of the night to give the baby sparking water as the child was thirsty and restless ,at least come ask what can be done or take to make the seating arrangement comfortable for mothers who is travelling with their toddlers. At least make it comfortable and play an interesting movie or some of the kind ,,20 hours watching the same jokes was it placed on repeat even my child will explain to you what will happen next . Worse experience ever ,no communication ,unfriendly service ,your agents doesn’t put the passengers interest and feelings at heart .We pay more money expecting brilliant excellent service. I understand that you have different stops as well ,but unforeseen circumstances such as the high been closed and having to turn around passing your home town and having to be told that we can’t stop ,but its beyond our control that we delayed . PLEASE WORK ON YOUR SERVICE DELIVERY IF YOU WANT TO KEEP YOUR CUSTOMERS HAPPY AS I TAKE THIS TO THE OMBUDSMAN FOR THS ****TY SERVICE PROVIDED

Bee ********** 133